Terms and Conditions

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Terms and Conditions

1. Agreement

By renting items from Neon Sign Hire Brisbane, you agree to these Terms and Conditions. Please read them carefully. These terms govern your use of our rental services. You acknowledge that you have read and understood these Terms and Conditions, if applicable, and agree to be bound by them, and all our other policies.

We provide the Services on an "as-is" and "as available" basis and whilst every effort is taken to ensure the content provided and the Website is accurate, we make no representations and give no guarantees or warranties about the currency, suitability, reliability, availability, timeliness and/or accuracy of the content and the Website for any purpose.

2. Booking and Payment

2.1. Booking: To secure your rental, a booking must be made through our website, by phone, or in person.

2.2. Full payment is required to reserve booking.

2.3. We will send you invoices for our Services in the manner stated on our site and you agree to pay the invoices using the payment method specified in the Quote at least 10 days prior to the delivery of the goods.

2.4. Payment: Payments can be made via credit card, bank transfer, or in person. All payments must be received before the items are delivered.

2.5. We reserve the right to suspend or terminate any product or service, at our discretion, if payment is defaulted.

2.6. We reserve the right to on-sell or otherwise authorise a debt-collection or other authorised agency to collect any amount not paid by you.

2.7. In circumstances where we invoice you for payment, payment is due and payable by the payment date noted on the invoice. Failure to make payment by the payment date may lead to suspension of use of our product and/or services.

2.8. If you fail to pay any invoice rendered to you by us within five days of the event, you acknowledge that we may suspend or terminate the delivery of the Services. We will not be liable for any loss suffered by you as a result of such suspension or termination.

3. Rental Period

3.1. Duration: The rental period starts from the agreed delivery time and ends at the specified pickup time. Additional charges may apply for extended rental periods.

3.2. Late Returns: Late returns will incur a fee of 20% of the total rental cost per day.

4. Delivery and Collection

4.1. Delivery: Free Delivery and collection is available within 30 kms of our Capalaba base. A delivery fee may apply depending on the location and distance.

4.2. Access: The client must ensure access to the venue is available at the agreed delivery and collection times. Additional charges may apply for failed delivery or collection attempts.

5. Use and Care

5.1. Responsibility: The client is responsible for the proper use and care of the rented items. Any damage, loss, or theft during the rental period is the client’s responsibility.

5.2. Cleaning: Items should be returned in a clean and orderly condition. Additional cleaning fees may be charged for items returned excessively dirty.

5.3 During the delivery of our Services, you agree to:

(a) respond in a timely manner to our communications in relation to the Services;

(b) provide, within a reasonable amount of time, accurate, complete and current information or documentation reasonably required by us to perform the Services;

(d) keep and maintain the rented equipment during the terms of the rental at his cost and expense. in a good state of repair, normal wear and tear excepted;

(e) pay Neon Sign Hire Brisbane full compensation for replacement and/or repair of any equipment which is not returned because it is lost or stolen or any equipment which is damaged and in need of repair to return it to the same condition it was in at the time of rental.

(f) not remove the equipment from the location (such as venue) as per the booking form unless due to adverse weather conditions the equipment needs to be moved;

(g) pay continued rental charges if the equipment is not returned during or at the end of the agreed term of if we cannot retrieve the equipment on pick up;

(h) pay the full amount of the booking even if you do not use some or any equipment for any or all of the time of the booking;

(i) allow our representatives to enter the premises where the rented equipment is stored or used at all reasonable times to locate and inspect the state and condition of the rented equipment. If you are in default of any of the terms and conditions of this agreement, cannot not be contacted and the hired equipment cannot be retrieved, it shall be deemed that the hired equipment is presumed stolen;

(j) maintain adequate insurance covering your event;

(k) take full responsibility for not allowing the hired equipment to be tampered with, moved or touched by anyone unless agreed prior by us and unless the items are being moved out of high winds or bad weather.

5.4 Neon Signs are not rain proof, therefore you agree to move the equipment if rain or other adverse weather conditions (including high winds) are present. The equipment out for hire may be heavy and you agree before the hire that if you cannot move the equipment due to adverse weather then you have someone who can.

5.5 We will only install hire equipment in areas that we deem to be safe. We reserve the right not to install equipment if the set up poses a risk to the public or our staff in setting up. This includes but is not limited to installations that involve carrying heavy items up large numbers of stairs, climbing on ladders, setting up on tables/ledges, or setting up in adverse weather conditions (or when adverse weather is forecast). It is your responsibility to notify us at the time of booking if there are risks involved in the set-up so these can either be mitigated or a mutual compromise can be found.

6. Damages and Loss

6.1. Charges: The client will be charged for any damages or loss incurred to the rented items. The cost will be deducted from the security deposit or billed separately.

6.2. Reporting: Any damages or issues must be reported immediately to Neon Sign Hire Brisbane. Failure to report may result in additional charges.

6.3 In the event that any equipment or accessories are damaged, we will charge you the repair or replacement cost as outlined in Schedule 1 of this document. You agree that the determination whether a repair or replacement of the equipment or accessories is necessary is at our sole discretion.

7. Cancellation and Refunds

7.1. Cancellation: Cancellations must be made in writing. Cancellations can be made up to 10 days of the event where a full refund will apply, after this time 100% of the total rental cost will be incurred.

7.2. Refunds: No refunds will be provided for changes or cancellations made less than 10 days before the event.

8. Liability

8.1. Insurance: It is the client's responsibility to ensure that appropriate insurance coverage is in place for the rented items.

8.2. Liability: Neon Sign Hire Brisbane is not liable for any injuries, damages, or losses resulting from the use of rented items.

9. Liability Is Limited

9.1 We provide our products and services on an "as is" basis and without any warranties, representations, or conditions of any kind, whether express, implied or statutory, to the extent permitted by Law. Subject to the other terms of this clause, we exclude all rights, representations, guarantees, conditions, warranties, undertakings, remedies or other terms in relation to the Services that are not expressly set out in these Terms to the maximum extent permitted by Law.

9.2 Without limiting the generality of clause 14.1, we expressly exclude any liability in contract, tort or otherwise for any injury, damage, loss, delay or inconvenience caused directly or indirectly by your use of our products and services.

9.3 Subject to the other terms of this clause, our maximum aggregate liability owed to you in for any loss or damage or injury arising out of or in connection with the supply of our Services under these Terms, including any breach by us of these Terms however arising, under any indemnity, in tort (including negligence), under any statute, custom, law or on any other basis, is limited to the actual charges paid by you under these Terms in the one month period preceding the matter or the event giving rise to the claim.

9.4 The disclaimers, limitations of liability and indemnities within these Terms do not exclude rights that may not be excluded by Law, including but not limited to, those rights under the Australian Consumer Law.

9.5 If we are liable to you in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the Australian Consumer Law that cannot be excluded, our total liability to you for that failure is limited to, at our option, to the resupply of the Services or the payment of the cost of resupply.

9.6 Subject to the other terms of this clause, we exclude any liability owed to you, whether in contract, tort (including negligence) or otherwise, for any special, indirect or consequential loss arising under or in connection with these Terms, including any loss of profits, loss of sales or business, loss of production, loss of agreements, loss of business opportunity, loss of anticipated savings, loss of or damage to goodwill or reputation or loss of use or corruption of data or information.

9.7 This clause applies to the fullest extent permitted by Law and shall survive termination of these Terms.

10. Your Indemnity

10.1 You agree to indemnify us and our officers, agents, partners, directors, shareholders and employees and subcontractors, against any direct losses, liabilities, costs, charges or expenses and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses suffered or incurred by us arising out of or in connection with:

(a) your use of our products and services;

(b) any claim made against us or you by a third party arising out of or in connection with the provision of our products, services and/or these Terms;

(d) the circulation, distribution or publication of any information or materials provided by you being contrary to Law;

(e) any reliance by you or a third party on our products or services or any advice or information provided in connection with the provision of our products or services and/or these Terms; and

(f) the enforcement of these Terms.

10.2 You must make payments under this clause in full without set-off or counterclaim, and without any deduction in respect of taxes unless prohibited by Law.

10.3 We are not responsible, and expressly limit our liability to the extent permitted by Law, which is without limitation to your rights under the Australian Consumer Law, for damages of any kind arising out of use, reference to, or reliance or use on any information contained within our Site or by engaging our service.

10.4 This clause survives the termination of this agreement.

11. Force Majeure

11.1 Neon Sign Hire Brisbane is not liable for any failure to perform its obligations due to circumstances beyond its control, including but not limited to natural disasters, strikes, or government regulations.

11.2 We will not be in breach of these Terms or liable to you for any Loss incurred by that you may incur as a direct result of our failing to perform our obligations or being prevented, hindered or delayed in performing our obligations under these Terms where such prevention, hindrance or delay results from a Force Majeure Event.

11.3 If a Force Majeure Event occurs, we will notify you (Non-affected Party) in writing as soon as practicable and that notice must state the particulars of the Force Majeure Event and the anticipated delay.

12. Modifications

Neon Sign Hire Brisbane reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting.

13. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts of Queensland, Australia.

14. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Neon Sign Hire Brisbane
PO Box 199, Capalaba QLD 4157
0414 204 653
info@neonsignhirebrisbane.com.auwww.neonsignhirebrisbane.com.au

Schedule 1

Neon Sign replacement - from $250 + gst depending on the size of the sign

Neon Sign remote replacement - $40 + gst

Arbor Replacement - from $250 + gst depending on the size and style of the arbor

Shimmer wall replacement - $600 + gst

Base plates & pole set for shimmer walls replacement - $400 + gst

Flower Arrangement replacement (including due to stains or discolouration) - $600 + gst

Other miscellaneous hire items and accessories (including but not limited to Teepee, drapes, stands, power boxes, extension cables) - market rate + gst